RDH Home Improvement - Disaster

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In February 2015, we contracted with Ray Fuchs (dba RDHHome Improvement Specialists) to remodel our master bathroom. He came highly recommended by Venetian Marble and Granite in Helotes, so I did not do my due diligence on him. Big mistake. This is what I was left with:

Approximately 10 tile are not properly glued down as evidenced by a hollow sound when you tap on them, and one tile that came completely loose two days after they left.

I had to pay $150 to someone else to come in and replace seven tiles that were either loose or had been put down with chips in them.

Most of the tile on the floor is uneven in that the tile Heights does not match from one tile to another.

Wall adhesive was used on the floor tile.

Some of the wall adhesive on the floor was still wet after two weeks.

Thinner backing board than the original was used in the shower which caused many problems in keeping the walls straight. In fact, one of the walls in the shower is so bowed the glass shower door could not be installed in the way that we had planned.

Many of the tiles in the shower are not laid straight, so that the grout lines are crooked from one tile to the next.

A lot of grout was left on the surfaces when they left which created an inordinate amount of cleaning for us.

We had to move two of the wall lights slightly, and the remounting of the lights was done exceedingly sloppy, and I had to go back and redo it so that the actual fixtures would mount flat to the wall without a gap.

When the contractor added cove molding to the cabinet that we had him build a joint was put in one of the short runs for an unknown reason and the joint was sloppy and painting and puttying did not hide it.

The contractor only came around to quickly deliver materials or to pick up a check. He would not come over and discuss my issues with the quality of work that his people were doing, and ignored these issues. Therefore it fell upon me to supervise the work that was being done.

The contractor charged me twice for repainting the ceiling. I had paid him for this and he was supposed to pass the money to the painting contractor, however he turned around and told both me and the painting contractor that I still owed for painting the ceiling. Since the painting contractor had been exceedingly good to me, rather then stick him in the middle I went ahead and paid him.

The contractor has refused to come back and repair these issues, nor has he returned several text messages and voicemail messages.

I have taken photos of most of these faults and I can provide them to anyone who wants them (email: veits32@yahoo.com).

Reason of review: Damaged or defective.

I liked: Disaster.

I didn't like: Disaster.

Company wrote 0 public responses to the review from Apr 18, 2015.

Comments

Anonymous
San Antonio, Texas, United States #993907

Mr Weaver, you know that everything you posted here is a lie.

RDH Home Improvements-San Antonio TX

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I was getting ready to put my home on the market. I needed to sell as quickly as possible, with the way the economy is, things didn't look promising.

My real estate agent suggested we do a few improvements to "make ready" my home for listing. My agent referred me to Ray Fuchs/RDH. He responded to my call immediately and I had an estimate within 24hrs. My wife spoke with a few other people he had done these "make ready's" for, all stated they were happy with the work and highly recommended him.

We accepted his bid and he started the work the following week. The project was finished a few days after the projected finish date but we had added some things. All in all the work was amazing and made all the difference in the world, our house sold in 3 weeks. We then used RDH to update our new home and build a deck.

Results were amazing! (I have attached photos of the completed deck and part of our new master shower).

I enjoyed being able to work with both Ray and his crew, all were knowledgeable and friendly. I would use him again and would highly recommend RDH to anyone!!

Company wrote 0 private or public responses to the review from Jul 16, 2011.

Comments

Anonymous
#342987

Had a similar incident with RDH. Took 3 times as long to finish the project and delivered sub-par work.

Ray always complained about being "low on money" and had an excuse for everything.

Don't waste your time or money with this company. Just horrible.

Anonymous
#317939

I used RDH to build my deck and after a month of calling Ray finally showed up to "Take care of the problem personally" he fixed a few boards and left without a word. There are still warped boards that needed to be replaced and he won't return my calls!

So much for contracting a professional! I don't recommend them to anyone!

Buyer beware. I'm going to file a complaint with BBB imediately.

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